Refund Policy

30-Day Return Policy

We hope you are happy with your Deqalli order. If you change your mind, you may return eligible items within 30 days of receiving your order, subject to the conditions below.

To be eligible for a return, the item should be returned in the same condition in which you received it: unworn, unused, with original tags attached and, where reasonably possible, in its original packaging. You may be asked to provide your order number or other proof of purchase.

Your UK Cancellation Rights

If you are a UK consumer purchasing online, you have a statutory right to cancel your order within 14 days after receiving your goods, without giving a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

Our 30-day return policy is provided in addition to your statutory rights and does not affect your rights under UK consumer law.

How to Return an Item

Step 1: Contact us at info@deqalli.nl and include your order number and the item(s) you wish to return.

You do not need to use a specific return form. You may simply contact us by email and clearly state that you wish to return or cancel your order.

Step 2: Securely package the item(s) you wish to return.

Step 3: Send the parcel to the return address below. We strongly recommend using a tracked shipping service and keeping your proof of postage until your refund has been completed.

Return Address

5th Floor, East Elevator, Building 5
Niannianhong Furniture Group
No. 201 Yongmao Road
Choujiang Street, Yiwu City
Jinhua City, Zhejiang Province
China

Return Shipping Costs

For returns where you have simply changed your mind, return shipping costs are normally your responsibility.

Please note that our return facility is located in China. International return shipping costs can therefore be higher than domestic UK postage and may, depending on the carrier, parcel size and service selected, be approximately £20 or more.

We recommend checking the shipping cost with your chosen carrier before sending your return.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. Your statutory rights remain unaffected, and we will provide an appropriate solution in accordance with applicable UK consumer law.

Refunds

Once your return has been received and inspected, we will notify you about the status of your refund.

For cancellations covered by your statutory cancellation rights, refunds will be processed without undue delay and no later than 14 days after we receive the returned goods or, where applicable, after you provide evidence that the goods have been sent back.

Approved refunds will be issued to your original payment method unless otherwise agreed.

Where required by law, the cost of the least expensive standard delivery option originally offered by us will also be refunded. Additional charges for premium or express delivery are not refundable beyond the standard delivery amount.

Depending on your bank or payment provider, it may take several additional business days for the refund to appear in your account.

Condition of Returned Items

You may inspect and try on an item as you would in a physical shop. However, we may make a reasonable deduction from the refund if the value of the goods has been reduced because they have been handled beyond what is necessary to establish their nature, characteristics and fit.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrect or materially different from its description, please contact us at info@deqalli.nl as soon as possible.

Please include your order number, a description of the issue and, where helpful, photographs showing the problem.

Nothing in this policy limits or excludes your rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection law.