Shipping policy
Shipping & Delivery
At Deqalli, we do our utmost to deliver your order as quickly and carefully as possible. Below you will find information about our shipping process, delivery times and what to do if you have any questions or problems.
Average delivery time
We aim to strike a good balance between quality, price and delivery time. Orders are usually processed within 1–3 working days.
The average delivery time is 5–12 working days, depending on the product and destination.
Please note: These delivery times are estimates. As we ship directly from our warehouse in China, circumstances such as customs checks, public holidays or delays with the carrier may affect the final delivery time.
Free shipping
We cover the shipping costs in full, so you pay no shipping costs for your order.
Track your order
Once your order has been dispatched, you will receive a shipping confirmation with a tracking code.
This code is usually available within 2–3 days of placing your order and can then be used to track your parcel.
What if there is a delay?
If there has been no update to your tracking information after 7 working days, please contact us at info@deqalli.nl, quoting your order number.
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If your order has not been delivered after 12 working days, we will immediately start an investigation with the carrier.
If your parcel turns out to be lost, you will receive a replacement shipment free of charge or, if you prefer, a refund.
Cancellation
You can cancel your order free of charge as long as it has not yet been processed or dispatched (usually within 1–3 working days).
In that case, email info@deqalli.nl as soon as possible, quoting your order number.
Has your order already been dispatched? You can then exercise your right of withdrawal within 30 days of receiving it. Please refer to our returns policy.
Complaints procedure
We want you to be happy with your purchase. If something does go wrong:
Report your complaint by email within 48 hours of delivery in the case of shipping damage, or as soon as you discover a problem.
Include clear photos or videos showing the problem.
We will acknowledge receipt within 2 working days and aim to find a solution within 14 days.
If we are unable to resolve the matter, you can submit your complaint to an independent dispute resolution body.
Contact
Do you have questions about your order or delivery? Please contact us using one of the options below.
Email: info@deqalli.nl
Phone: +31626419875